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Terms & Conditions

General Information

The SDS Drives E-Commerce is operated by SDS LTD, Unit 6, St Martin’s Park, Moorend Farm Avenue, Cabot Park, Avonmouth, Bristol, BS11 0RS. Established April 1996, Registered in England No. 3184235, VAT No: 664 475 801

These General Terms and Conditions shall govern the relationships between SDS Drives E-Commerce and “The Customer”.

“The Customer” shall refer to any private or commercial company who confirms an Internet purchase at the SDS Drives E-Commerce.

General Terms and Conditions of SDS LTD

Our General Terms and Conditions can be viewed here. SDS LTD reserves the right to modify these General Terms and Conditions at any time. The applicable General Terms and Conditions are those indicated on the date of the order.

Customers placing orders via the SDS Drives E-Commerce in English shall be deemed to have purchased the item in the United Kingdom and are therefore subject to UK law.

Any Customer using the SDS Drives E-Commerce declares that he is legally of age (18+). The Customer shall confirm that he has read and accepted our General Terms and Conditions by clicking on the box provided for this purpose. Only persons legally permitted to enter into contracts concerning the products and services offered at the SDS Drives E-Commerce may place orders via this website.

Shop products

The SDS Drives E-Commerce displays a photo and technical description for each article. All products respect the current European legislation and applicable standards in Europe. SDS LTD shall not be held responsible in the event of the description and photograph provided by the manufacturer or others containing errors.

All products must be installed to the manufactures recommendations and by a trained and qualified person as incorrectly installed products could lead to a serious risk to health of the installer or others.

Prices and VAT UK

The product prices are indicated excluding VAT and VAT will be added to each invoice at the UK rate of 20% to each transaction. Carriage charges are extra to prices shown and carriage charges are also subject to VAT.

Value Added Tax (VAT)

Sales outside UK but within the European Union.

Sales to private customers

Sales are subject to VAT at the current UK rate of 20%.

Commercial sales

Sales are VAT-free; as the purchaser is subject to VAT in his own country providing that the VAT number applicable in the member state is provided at the point of sale.

Failure to provide the VAT identification number will result in the UK rate of 20% being applied.


No customs duties apply within the European Union.

Customs duties may apply to goods sold from the European Union to the country of the Customer. In this case, the latter shall be responsible for the payment of these customs duties and any associated administrative formalities. The responsibility of the seller shall cease to exist after the product has been dispatched to the address indicated by the Customer.

Shipping costs

Order preparation and transport costs are calculated according to the dimensions and weight (Volumetric) of the package and destination country and include insurance costs.

Customer area

The Customer must ensure that the information provided in the customer area is accurate.


For all written or verbal communication between The Customer and SDS LTD (order processing, product information, special requests), English shall be the only languages accepted.

Placing orders

Whether the Customer is a private (“BtoC” sales) or a professional person (“BtoB” sales), he can place orders directly at the SDS Drives E-Commerce, which can be accessed via the website When the Customer places an order via the website, he personally provides his address in an appropriate form. The Customer is invited to check this form before confirming his order. The SDS Drives E-Commerce is not responsible for any errors contained in electronic mails or if packages are wrongly delivered due to incorrectly completed forms.

Before placing an order, users have to provide payment card details and SDS LTD reserves the right, without having to provide justification, to refuse such applications.


After payments are made by payment card, an email is sent to the customer in order to confirm his order, provided the payments have been authorised by the bank payment centre and the electronic address indicated on the order form does not contain any errors.


The Customer must speak to a sales advisor at SDS LTD to see if it is possible to cancel, if the item is a standard stock product then usually a full refund will possible provided it has not been shipped. He may be refunded the total order by bank transfer or card refund dependent on the item ordered if it is of special manufacture it may not be possible to cancel or if specially purchased it could be subject to a handling charge please see our general terms and conditions. Shipping and order preparation costs will be deducted in all cases if delivered.

Product availability

Products will be supplied subject to availability and all lead times and delivery dates are quoted in good faith but could be subject to change by conditions outside SDS LTD control. Users will be informed of any changes to delivery dates. SDS cannot be held responsible for any late delivery of items purchased – please see General Terms and Conditions.

Delivery Terms

Free Delivery

Free Delivery is offered on all orders to the UK Mainland, over the value of £200. If your order value is over £200, once you progress to the checkout, simply select the ‘FREE Delivery’ option from the dropdown menu on the ‘Delivery Method’ page. Other expedited delivery methods are also available.

Delivery delays

If the delay is excessive, the Customer may contact the SDS Drives E-Commerce in order to locate his package(s).

Receipt of packages

Packages are delivered in return for the signature of the consignee.

All products delivered shall be subject to checks before shipping. Without exception, the product will be deemed to have been delivered in good condition and will not be subject to any subsequent claims.

Any unclaimed package that is returned to the SDS Drives E-Commerce may be reshipped at the cost of the consignee.

Any claims concerning delayed deliveries, deliveries that fail to comply with orders or complaints regarding apparent defect in products received by the Customer must be submitted solely by e-mail (INFO@SDSDRIVES.COM) within a period of 48 hours of the date of delivery.

After this period, the delivery shall be deemed to be complete and irrevocable. Complaints must be submitted in English.

What you must do on receipt of delivery:

1 Compliant delivery:

1.1 The recipient of the goods is expected to check the delivery on receipt

1.2 Count the packages

1.3 Check their good external condition,

1.4 Check that the delivery is consistent with the delivery document,

1.5 Add the business stamp, date of delivery, sign and print his full name on the waybill.

2 Non-compliant delivery:

The statement “subject to unpacking” will not be accepted as a guarantee that damages will be recovered and exceptions must be precisely indicated.

2a. Incomplete or damaged shipments

2a.1 Detailed description of the exception on the carrier’s receipt, before the latter is decollated and/or on the delivery note,

2a.2 The package may be refused if it appears to be open or shows clear signs of deterioration.

In both cases, the Customer is expected to confirm the exceptions to the carrier by registered letter with acknowledgement of receipt within 3 working days of the package being delivered.

A copy of this letter must be sent immediately to the SDS LTD by post, e-mail or fax.

2b. Full refusal of delivery

In all other cases, it is essential that a prior request is sent to the SDS LTD within three days of the goods being received. After this period, all rights to compensation will lapse ipso jure.

Any claims concerning faults covered by the guarantee must be sent by mail with acknowledgement of receipt (SDS LTD, Unit 6, St Martin’s Park, Moorend Farm Avenue, Cabot Park, Avonmouth, Bristol, BS11 0RS) within the legal guarantee period with effect from the date of delivery.

The supplier must endeavour to replace or repair any products, which are defective, incomplete or are not consistent with the order within 14 working days of the complaint being received. The replacement of products, which are defective, incomplete or non-compliant, requires the acceptance by the supplier of the relevant products and delivery by the Supplier of non-defective products, which comply with the order. Under no circumstances must the replacement of a product result in any additional costs for the Customer.

Delivery errors

When the package is received by the Customer, the latter must make contact by telephone or email to SDS Drives E-Commerce at INFO@SDSDRIVES.COM (in English) any complaints concerning the non-compliance of products in terms of their nature, quality or quantity with the information provided on the invoice. Any complaint of non-compliance that is not submitted according to the above-described rules and within the stated deadlines will not be taken into account and this will release the SDS Drives E-Commerce from any responsibility in relation to the Customer.


In the event of strikes affecting carrier services or events of an exceptional nature delaying or preventing the delivery of packages, the SDS Drives E-Commerce will do everything possible to inform the Customer of the status of his package delivery.


1 Contractual guarantees

2 Manufacturer’s guarantee

Some articles sold by the SDS Drives E-Commerce are guaranteed contractually by their respective manufacturer. The guarantee contract is concluded between the Customer and the manufacturer by the act of purchase, which shall be proven by the purchase order.


The SDS Drives E-Commerce is exempt from its delivery obligations in the event of force majeure.

The SDS Drives E-Commerce declines any responsibility for the misuse of products ordered by the Customer.

Repair Terms

Product Repairs Warranty

We guarantee all repairs we undertake for parts and labour for 12 months from the date of repair.

Terms and Conditions

All warranty returns require an ‘Authority To Return’ (ATR) number; any unauthorized return will be disposed of after 48 hours. SSDE Must be advised prior to shipping if the product has any presence of contamination or substance either hazardous or non-hazardous.

SSDE reserve the right at no cost to dispose of any product after three unsuccessful attempts to contact the customer or 3 months whichever is greater in the event that a customer doesn’t accept a repair quotation or the product is declared as beyond economical repair.

Product returned with ‘No fault found’ (NFF) will be subject to a nominal handling charge to a maximum of £150 per unit to cover testing and reporting. It will never exceed 25% of the list price for a new unit. The list price is based on a 15 day turn round and listed on the Repair Price Coding Scheme. (Standard rates may be adjusted for fast response turn round investigations). NOTE: If Additional Extended testing is requested. resulting in further NFF confirmation an extended testing charge will be levied.

PQN Costs are defined in each specific case; in general the customer can expect parts, labour and where applicable freight to be warranted. Tier 2 repair centres will be responsible for the labour costs. Any additional costs must be pre-authorised by SSDE.

Return packaging maybe charged where incoming packaging is unsuitable for the return of the product.

Freight damage must be reported within 48 hours.

Discount Codes

Launch Discount

To celebrate the launch of our new E-Commerce website, we’re offering Trade Customers an extra 5% discount on their first website order. This discount code is only available on your first website order and will not be redeemable again once your first order is completed. The discount code will expire on June 30th 2016, so if you wish to utilize the discount code, you must place your order online before that date.

Entering your discount code

If you have a discount code and wish to redeem it against your order, simply enter the code in the ‘Promotional Code’ section of your Shopping Cart.