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Repairs

Place your technology in the safest hands

Sometimes technology goes wrong. When it does the impact can be enormous, with downtime costing time, money and even your reputation. Our engineers understand this risk, they ensure anything that can be fixed – is fixed to last.

Place your technology in the safest hands

Sometimes technology goes wrong. When it does the impact can be enormous, with downtime costing time, money and even your reputation. Our engineers understand this risk, they ensure anything that can be fixed – is fixed.

Repairs can be arranged post inspection, and are offered at a rate of £75.00 per hour plus parts. An accurate quote for time and costs will be provided as part of the prescribed repair solution, included in the Inspection packages.

What’s Included Standard Inspection Urgent Inspection Program Extraction

Dedicated support from an assigned Engineer

Included

Included

Included

Timeframe

Within 5 day working days

Within 48 working hours

Pre-defined to suit you

Detailed report

Included

Included

Included

Warranty included

Included

Included

Like-for-like replacement part during repair*

Included

Included

Full cleaning of part

Included

Included

Full diagnosis & prescribed repair solution

Included

Included

Price

£99.00

£149.00

£99.00

Years of experience on the test bench

As a Tier 2 Certified Repair agent for Parker, we have years of experience on the test bench. And our network of trusted partners ensures we can handle any drive product and a lot more besides.

If the equipment is beyond repair, or it is more cost effective to find a replacement or alternative, we’ll provide what you need.

We can help you with:

Repairs and testing usually take place in our high-tech repairs centre, then we can either send the repaired drives back to you, or recommission them for you on site.

  • On-site and off-site repairs

  • Drives

  • HMIs

  • Encoders

  • Motors

  • Touch screens

  • Flash testing

Temporary unit cover while you wait

We won’t leave you in the lurch. In critical situations we can offer a reconditioned unit as a temporary replacement, so you can keep going in the meantime.

Why SDS?

All our repairs are covered by a 6 month guarantee. But the high standards of our engineers mean your tech will likely last a lot longer.

  • Specialists with over 100 years collective engineering experience

  • We offer expert technical advice alongside our other services

  • We design, commission, repair, audit, optimise and upgrade – and our engineers know what your production line needs

  • We work with you to outline what you will need in the months and years to come

  • Our preventative maintenance stops you worrying about future production line problems

Repairs Frequently Asked Questions

Can you repair my drive?

Our SDS engineers ensure anything that can be fixed – is fixed. Drive Repairs can be arranged post inspection and are offered at a rate of £75.00 per hour plus parts. An accurate quote for time and costs will be provided as part of the prescribed repair solution, included in the SDS Inspection packages.

What happens if my Drive cannot be repaired?

If your Drive cannot be repaired and is BER, SDS offer 2 options; we can scrap the item locally for you or return the item to you once you have paid for the postage.

Do you offer a like-for-like item whilst mine is being repaired?

In critical situations, SDS can offer a reconditioned unit as a temporary replacement whilst yours is being repaired, and so your operation can keep going in the meantime. This service is of course subject to availability.

Do I need to book an inspection before the item can be repaired?

At SDS, we cannot repair an item before we have been able to inspect it. Every inspection at SDS includes a full diagnosis and prescription so you can decide the best course of action to take.

How long does it take to repair a drive?

Drive repairs can be simple, and they can be equally complex, it completely depends on the fault and additionally, the availability of the parts needed to fix the issue, so to determine how long the process will take. At any time, SDS has one of the largest stocked warehouses in the UK, which assists in speeding up the repair process. We also have engineers who are specialist in getting your drive and system back to their activity and performance.

Are you authorised to repair Parker drives?

We are a Tier 2 certified repair agent for Parker and are additionally Europe’s largest certified distributor for Parker SSD products.

Repair your unit now

We understand how crucial a swift repair can be. Get in touch and we’ll resolve the issue as soon as possible with a repair. Or we’ll offer a direct or alternative replacement.